Introducing EZRA AI
Conversational AI -
Call Center POS Interface
Technology for the Quick Service Restaurant Industry – But designed for:
- Call Centers
- POS Providers
- Middleware Software
- Ordering Platforms
- Telephony Companies
- And Much More!
Restaurant Automation
For Your Business!
Order Taking with Voice Recognition AI
Think of Ezra AI as Siri’s Cousin
But Integrated With Your Clients' POS
This allows Ezra to simultaneously place thousands of orders for thousands of customers from thousands of locations into a stores POS.
Customer Experience Packages
Integrated Call Center
100% Human Agents- No AI
- ✓ Specialized Call Center agents serve the customers
- ✓ API integration with the POS
- ✓ Integrated Payment gateway
- ✓ Store based reports on customer satisfaction, KPIs, call statistics
$24/ Week
Technology fee
$0.00/ order
Al Driven Call Center
100% Human Call Agents Assisted by Ai
- + All the features of integrated Call Center
- ✓ Personalized Welcome message and Thank you message Al assistant
- ✓ Delivery address validation through Al
- ✓ Returning customer experience through Al with no human intervention
- ✓Al assisted upsell prompts for the call center agent
$12/ Week
Technology fee
$0.39/ order
Personalized AI Text assistant
100% Al Assisted by Human Agents
- + All the features of Al driven call center
- ✓ Personalized Al assistant for the brand
- ✓ Text orders taken by Personalized Al assistant
- ✓ Customizable logo, voice
- ✓ Human fallback in case of Al failure
- ✓ Text Messages to customers based on events and promotions
$24/ Week
Technology fee
$o.69/ order
Personalized AI 360
Combination
- + All the feature of Personalized Al Text Assistant
- ✓ Phone Orders taken by Al Assistant
- ✓ App on Google Home devices powered by Personalized Al Assistant
- ✓ App on Google Assistant powered by Personalized Al Assistant
- ✓ Website Chat Widget powered by Al Assistant
- ✓ Facebook text ordering powered by Al Assistant
$12/ Week
Technology fee
$0.99/ order
Four Different Configurations
01
Non-AI Call Center
POS Interface
This configuration may not have AI but still allows call agents to enter order directly into a POS system by using a direct integration.
02
100% Call Agent –
with Ezra AI support
System is configured for call agents however the AI fills in and completes the order for the agent, making the order faster & more accurate.
03
100% of Calls Taken
by Ezra AI
System is configured for AI to handle the call.
If the AI confidence score is low the call is automatically transferred to an Intent Specialist.
04
Part Call Agent and
Part Ezra AI
System is configured for any percentage of calls to be handled by either Agents or Ezra AI. Ezra AI helps when things get busy, there are no available agents, or there is a spike in call volume.
