Introducing EZRA AI
Conversational AI -
Call Center POS Interface
Technology for the Quick Service Restaurant Industry – But designed for:
- Call Centers
- POS Providers
- Middleware Software
- Ordering Platforms
- Telephony Companies
- And Much More!
Hi Tom, Is this for pickup or delivery?
OK, pick up! Would you like the same order as last time?
That would be great! Would you like to add the Cinnamon Twists? They are my favorite!
Does that complete your order?
Ezra AI is helping your clients order by:
- Phone Calls
- Text/SMS
- Siri
- Alexa
- Social Media
- Drive-Thrus
- Any Voice or Digital Channel
And Even From Your Online Ordering Portal!
Restaurant Automation
For Your Business!
Order Taking with Voice Recognition AI
Think of Ezra AI as Siri’s Cousin
But Integrated With Your Clients' POS
This allows Ezra AI to simultaneously place thousands of orders for thousands of customers from thousands of locations into a stores POS.
How it works
Voice or Digital Method of Ordering
Ezra AI is multi channel. Orders can be taken from any device or phone, from anywhere!
Input Media
EZRA AI
Processes The Order
Ezra AI
Request Generated
POS, Customer Loyalty, Payment Processing
Order is Placed
Reporting & Analytics Portal
Request Generated
POS, Customer Loyalty, Payment Processing
Order is Placed
Reporting & Analytics Portal
Ezra uses high level speech technology in multiple languages to learn natural communication.
"Natural Al" Ezra can be trained specifically to your clients’ brand and menu.
Ezra uses high level speech technology in multiple languages to learn natural communication.
Ezra represents your clients’ in voice, personality, tone, and more. Whether they are taking drive thru or phone orders, Ezra provides top notch customer service from beginning to end of the ordering process, all while saving money!
Ezra helps Your Restaurant Client to:
- Eliminate Wait Times
- Increase Total Transactions
- Reduce Labor Costs
- Upsell on Every Call
- Improve Order Accuracy
- Provide World Class Customer Support
- Improve Employee Productivity
- Reduce Make Times
- Less Stress = Decreased Turnover
- Increase Average Ticket
The Benefits of Using Ezra AI
Ezra offers vast benefits to
- Call Centers
- POS Providers
- Telecom
- Middleware Software
AND MOST IMPORTANTLY EZRA HELPS YOUR CLIENTS.
We even offer White Labeling
Create New Revenue Source from existing clients
Cut Training Time for Human Call Agents Dramatically
Reduce Telephony Costs
Reduce Bottlenecks in the On-Boarding Process
Make it "stickier" for clients to leave
Reduce Headcount/Salaries of Human Call Agents
Direct Integration to Point of Sale
Cutting Edge Technology
Attract New Customers
We even offer White Labeling
Attract New Customers
Traditional Call Center Model
Accessibility
- • Minimal language opportunities
- • Telephone only
- • Limited menu choices
Customer Service
- • Long wait times
- • Difficult menu navigation
- • Calls get stuck in queue
- • One sided conversation
- • Abandoned calls
Conversational AI
Model
Accessibility
- • Multiple languages supported
- • Natural dialog menu
- • Multichannel (Alexa, Google, Phone, SMS, KIosk, and more)
- • Self serving
- • Machine learning improves AI with every use
Customer Service
- • Customer defines direction of call
- • Occurs in real time
- • Voice navigation takes the caller where they need to go (forward and backward)
- • Two-way communication
Your Clients will thank you for providing this
incredible customer experience!
That’s why EZRA AI is designed
for Call Centers, to Provide The Best Customer Experience
01
POS Integration
Ezra must integrate with your Point of Sale in order to place
orders through your POS via any channel. Accessing Customer Loyalty and Merchant Services.
02
Hire any Call Center
Orders should be handled indirectly by stores through a call
center for all four configurations
03
Watch Profits Soar
Our Client portal provides your customers all the necessary
statistics straight from your POS to measure all KPI’s, exact Increase in average ticket,
Increased # of Transactions, decreased labor expenses etc….
Customer Experience Packages
Integrated Call Center
100% Human Agents- No AI
- ✓ Specialized Call Center agents serve the customers
- ✓ API integration with the POS
- ✓ Integrated Payment gateway
- ✓ Store based reports on customer satisfaction, KPIs, call statistics
$24/ Week
Technology fee
$0.00/ order
Al Driven Call Center
100% Human Call Agents Assisted by Ai
- + All the features of integrated Call Center
- ✓ Personalized Welcome message and Thank you message Al assistant
- ✓ Delivery address validation through Al
- ✓ Returning customer experience through Al with no human intervention
- ✓Al assisted upsell prompts for the call center agent
$12/ Week
Technology fee
$0.39/ order
Personalized AI Text assistant
100% Al Assisted by Human Agents
- + All the features of Al driven call center
- ✓ Personalized Al assistant for the brand
- ✓ Text orders taken by Personalized Al assistant
- ✓ Customizable logo, voice
- ✓ Human fallback in case of Al failure
- ✓ Text Messages to customers based on events and promotions
$16/ Week
Technology fee
$0.69/ order
Personalized AI 360
Combination
- + All the feature of Personalized Al Text Assistant
- ✓ Phone Orders taken by Al Assistant
- ✓ App on Google Home devices powered by Personalized Al Assistant
- ✓ App on Google Assistant powered by Personalized Al Assistant
- ✓ Website Chat Widget powered by Al Assistant
- ✓ Facebook text ordering powered by Al Assistant
$20/ Week
Technology fee
$0.99/ order
