Frequently Asked Questions
Technology
Ezra conversational AI platform is a technology solution that enables QSRs to automate and streamline their ordering process using natural language processing and personalized ordering experiences.
Ezra conversational AI platform works by using natural language processing and machine learning to understand and interpret customer orders. Customers can place orders through voice commands or chatbots, and the system processes the order and sends it to the kitchen for preparation.
The benefits of using Ezra conversational AI platform include improved efficiency, increased customer satisfaction, and higher sales. The technology streamlines the ordering process, reduces wait times, and provides personalized ordering experiences that can lead to increased loyalty and sales. AI will also reduce labor costs.
Ezra conversational AI platform can improve customer satisfaction by providing personalized ordering experiences that are tailored to each customer’s preferences. Customers can use voice commands or chatbots to place their orders, which can reduce the chances of errors and lead to a faster and more convenient ordering process.
Yes, Ezra conversational AI platform can be integrated with existing POS systems to ensure that orders are seamlessly sent to the kitchen for preparation.
Yes, it is relatively easy to implement Ezra. We offer a simple setup process and provide training and support to ensure that the technology is integrated seamlessly into the existing system.
No, a QSR conversational AI platform is designed to augment the work of human workers, not replace them. The technology can help to streamline the ordering process and reduce wait times, but it still requires human workers to prepare and serve the food.
Ezra is very affordable and in fact clients realize that it pays for itself right away. We offer four low cost pricing plans that can be customized to fit the needs and budget of the QSR.
The answer is Yes, a conversational AI platform can be programmed to understand and respond in multiple languages, allowing QSRs to serve customers who speak different languages. However, Ezra is only offered in English today. It is on our roadmap to add 10 additional languages this year starting with Spanish.
A conversational AI platform can help QSRs with inventory management by tracking customer orders and predicting demand. This allows QSRs to optimize their inventory levels and reduce waste.
A conversational AI platform can collect and analyze various types of data related to customer interactions, including:
- Customer preferences: Conversational AI can capture customer preferences by analyzing their order history and tracking their behavior during the ordering process.
- Demographic data: Conversational AI can capture demographic data such as age, gender, and location, which can be used to provide personalized recommendations and promotions.
- Feedback: Conversational AI can collect feedback from customers through surveys and chat logs, which can help QSRs identify areas for improvement.
- Operational data: Conversational AI can capture data related to operational efficiency, such as average order processing time and peak order times, which can help QSRs optimize their processes and improve customer service.
By analyzing this data, QSRs can gain insights into customer behavior and preferences, identify areas for improvement, and make data-driven decisions to improve their operations and customer experience.
A conversational AI platform can improve marketing efforts by collecting customer data and providing personalized recommendations and promotions. It can also integrate with social media and other marketing channels to reach customers in new and innovative ways.
